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Predmet emailu: iTunes error 42032

Hi iTunesStoreSupport,
since I have had install iTunes 10.1.* I am recieving an error -42032 when I try download free app or buy an app.
Also I get this same error when I try download updates for already bought apps.

I have had follow the Apple web advises:

- Can't connect to the iTunes Store (http://support.apple.com/kb/TS1368): I can connect to the iTunes, I can list in the apps list, I can open every app page, but I can not download anything.

- Using MSCONFIG to troubleshoot conflicts in Windows XP (http://support.apple.com/kb/HT1275): done, it did not help.

- iTunes for Windows: iTunes Store Connection Troubleshooting (http://support.apple.com/kb/HT1527): done, the cmd "ipconfig /flushdns" helps only sometime (once in 2 days and also only for one iTunes start)

- iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls (http://support.apple.com/kb/TS1379): done, FireWall and Antivirus disabled, it did not help.

- iTunes for Windows: could not establish a secure connection to the iTunes Store (http://support.apple.com/kb/TS1470): I do not have error.

- iTunes for Windows: can't access the Internet if proxy settings are incorrect (http://support.apple.com/kb/TS1490): I do not use proxy

- iTunes for Windows: Network Connectivity Tests (http://support.apple.com/kb/HT3204): I have run the iTunes network Diagnostics and result is all green OK. Then connection between my PC and the Apple iTunes Service works.

- One computer using multiple iTunes Store authorizations (http://support.apple.com/kb/HT1206): I am using iTunes only for me and one my iPhone

- About iTunes Store authorization and deauthorization (http://support.apple.com/kb/HT1420): When I try it I am havving same error -42032

- I went throught iTunes discussions group (http://discussions.apple.com/category.j ... goryID=149) and there are at least 3 topis about this error, but without any Apple support respond.
Here are 3 of them:
-- http://discussions.apple.com/thread.jsp ... ID=2741484
-- http://discussions.apple.com/thread.jsp ... ID=2682051
-- http://discussions.info.apple.com/messa ... D=12644957

- I have install the OpenDNS as per discussion on the Apple discussions group web site, but the error persisting!

Error belongs to only to iTunes version 10.1.*! Previouse versions 10.0.* do not have such an error!
Also it is flapping error, iTunes works perfectly one day and next day I can not download anything. Other people on the internet experience the same (see: http://discussions.apple.com/thread.jsp ... 3#13003323).

Reinstallation of MS Windows operating system does not solve this error! Also I have tried install the iTunes as the first application once I have finish OS installation + MSW patches, but the error persists, which means my FireWall and my AntiVirus do not affect this error.

It seems to be a problem only on the MS Windows XP by the 1700 google results.
I am having absolutly same error as one iTunes user alread reported to you under case ID: 202319515

I can not contact the Apple Tech Support by the phone as I do not speak and understand english very well.

Best regards
X Y

My OS:
My iTunes version:

Julian here from the iTunes Store. I understand that you are having some trouble downloading apps. I can appreciate how eager you must be to see this addressed. I'd be more than happy to guide you to some resources that should help.

Jan, I realize that you may have taken this action already, but I recommend that you attempt to resolve this issue by uninstalling iTunes and QuickTime, and then reinstalling the latest version of each. Sometimes, although repetitive, it is necessary to go over some of these troubleshooting steps more than once in order to properly diagnose the problem.

To do this, first ensure that you are logged in to an Administrator user account on your computer, then follow the instructions in the appropriate article:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7:
http://support.apple.com/kb/HT1923

Removing and reinstalling iTunes, QuickTime, and other software components for Windows XP:
http://support.apple.com/kb/HT1925

Note: Titles you purchased from the iTunes Store or imported from CDs are saved in your iTunes folder by default and are not deleted by uninstalling iTunes. Backing up your iTunes Library regularly is recommended.

After successfully uninstalling iTunes and QuickTime, please ensure you have upgraded to the latest Service Pack for Windows by installing all updates available to you on Microsoft Windows Update:

http://update.microsoft.com

Once you have the latest Service Pack for Windows installed, download and install iTunes for Windows (which includes QuickTime):

http://www.apple.com/itunes/download

If you continue to experience difficulty with this issue, and do not wish to contact Apple technical support, you will need to refer to your computer's manufacturer, as this is a problem related to your machine.

I hope I was able to help you with this matter Jan, and hope that you are able to resolve this error. Thank you for being part of the iTunes Store family. I hope you have a good day.

Sincerely,

Julian
iTunes Store Customer Support

Hi iTunesStoreSupport,

yes of course I have uninstall all the Apple sofwares (as per http://support.apple.com/kb/HT1925), not only iTunes itself, but also all other Apple softwares installed together with iTunes (Apple Application Support, Apple Mobile Device Support, Bonjour, iTunes and QuickTime). But if you would read my email fully you would found out that I did also full operating system reinstallation!
>Reinstallation of MS Windows operating system does not solve this error! Also I have tried install the iTunes as the first application once I have finish OS installation + MSW patches, but the error persists, which means my FireWall and my AntiVirus do not affect this error.<

Also, I keep up2date my MSWindows all the time, then I do not need to install any other MSWindows patch after Apple softwares uninstallation, as I have them already installed.

Yes of course I did download the latest version of iTunes (10.1.*), but this is a version which has this error 43032!!!

I do not need to contact my computer's manufacturer as this is not a problem of my PC, neither my internet provider. This is an error of iTunes software itself. This error occured ONLY! on the iTunes version 10.1.* installed on the Czech version of MS Windows. If you will check the google results for "iTunes error 42032" string, you will find 1740 (Sat Feb 5th number, there were 1700 on Fri Feb 4th and only 1000 on Tue Feb 1st) czech pages about this specific iTunes error.

Then my questions are:
1) where the Apple iTunes programmes made a mistake in the code that this is happening?
2) how do I contact somebody who is responsible/accountable for iTunes code and fix the error?
3) or can you contact Apple iTunes programmes and escalate this iTunes 10.1.* error to them?

Best regards
X Y

Hi iTunesStoreSupport,

I did try iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues (http://support.apple.com/kb/ts1421) - but I do not have a problem with unexpected quits, freezes, or launch issues! I can start iTunes without any problem, but I can not download apps updates or buy a new app!

I have read a topic on czech forums about this iTunes problem, so I did try to follow advise of one user which already report this error to you in case 202319515. I did reinstall my MS Windows XP czech language version to the MS Windows XP english language version and... iTunes works fine!!!

So, I can confirm prove of iTunes error (as per case 202319515), because I did not change my PC HW, I did not change my internet provide, I did not change a DNS settings, just I do use different language version of Operating system. This is not a problem of my HW, neither my internet provider, neither my DNS, it is a problem of iTunes, which can not work with MSWindows XP czech language version since iTunes version 10.1.*! And I repeate previouse versions of iTunes work OK! And I did not change anything (patches, installed SWs) on my PC at the same time when I upgrage iTunes 10.0 to 10.1!

Best regards
Tomas

Hi iTunesStoreSupport,

I do not have a problem with downloading movie rental! Also I do not have a problem with unexpected quits, freezes, or launch issues (http://support.apple.com/kb/ts1421). I can start iTunes without any problem, but I can not download apps updates or buy a new app!

I have already tried remove the SC Info folder, but iTunes error persisting.

I have read a topic on czech forums about this iTunes problem, so I did try to follow advise of one user which already report this error to you in case 202319515. I did reinstall my MS Windows XP czech language version to the MS Windows XP english language version and... iTunes works fine!!!

So, I can confirm prove of iTunes error (as per case 202319515), because I did not change my PC HW, I did not change my internet provide, I did not change a DNS settings, just I do use different language version of Operating system. This is not a problem of my HW, neither my internet provider, neither my DNS, it is a problem of iTunes, which can not work with MSWindows XP czech language version since iTunes version 10.1.*! And I repeate previouse versions of iTunes work OK! And I did not change anything (patches, installed SWs) on my PC at the same time when I upgrage iTunes 10.0 to 10.1!

Best regards
Petr

Hi iTunesStore support,
I'm sorry, but this is not funny!
Reinstalling MS Windows CZ to MS Windows EN is not a solution neither fix for this iTunes 10.1.* software error.

This solution like when bulb in your car had broken, so you going to buy a brand new car. It fix the problem with broken bulb, does it?!
So, I bought MS Windows CZ, but because iTunes software does not work properly (it was before with version 10.0.*) with it, I'm going to buy MS Windows EN? Answer is NO! Or is Apple going to buy all Czech people which using iTunes the MS Windows EN?

The error is still inside the iTunes program code and it still need to be fixed by Apple iTunes software programmers!!!

PODPIS