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We understand that your experience with The Simpsons: Tapped Out has been less than enjoyable because of mixed-up roads, misplaced buildings, missing (or duplicate) characters, and similar issues with your Springfield.
First, we want to apologize for those issues, and to thank you for your continued support of the game, you'll find 60 FREE DONUTS in your donut balance when the game returns within 48 hours.
We also want to give you a quick update on our around-the-clock work to improve the game.
• We've temporarily taken the game offline. In order to fix the issues you've had with your Springfield, we're taking the game offline for 48 hours.
• How will we fix your game for you? Because you are in the "tutorial" portion of the game (Levels 1-6, approximately the first 15 minutes of gameplay), your game will be reset to the beginning. We understand how frustrating technical issues can be and we apologize, but these fixes are absolutely necessary to improve the game for you. Please see our FAQs or The Simpsons: Tapped Out Forum for more details about how the fixes we're making affect your game.
• Your donut balance will be credited. If your earned or purchased donuts, or items purchased with donuts, have been removed due to the game reset or issues, your donut balance will be credited with the full donut value of your purchases when you resume your game. To reclaim your premium items, simply use your credited donuts in the store to get your items back again. For more information about in-app purchases, please see our FAQs.
Again, thanks for sticking with us. Please be sure to come back to the game and get your 60 FREE DONUTS. You'll find them in your donut balance when you resume your game.
Look for the game to be back online soon with an improved experience for you.
Sincerely,
The Simpsons: Tapped Out Team at EA
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